Computer Room Operations and Maintenance

btn_contactData Center Maintenance

All data center designs are judged by their ability to provide continuous operations for the network services they support. When construction of the data center is complete, PTS offers a preventive maintenance service agreement to ensure reliable operation of the critical systems installed. Since we designed and built your facility, we have a thorough understanding of these systems. Therefore, our management and field technicians are in the best position to provide superior service and data center operations support.

A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective service for the data center. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

  • Develop an annual preventive maintenance schedule
  • Coordination and tracking of all service visits
  • Physical site inspecting
  • Review of invoices for additional services
  • Review of all service reports
  • Resolution of service issues

Included in the service plan (as applicable):

  • Data center cleaning
  • Air conditioning equipment
  • Rack-based air handling equipment
  • Building HVAC
  • UPS & batteries
  • Static switching equipment
  • Free standing & rack-based power distribution equipment
  • Power & data cable physical inspection
  • Infrared power connection scanning
  • Generator and automatic transfer switch equipment
  • Fire suppression & detection equipment
  • Sprinkler systems

Coordination & communications can be accomplished via ‘paper trail’ and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

Support Infrastructure Equipment Service

UPS & Battery Services

When construction of the data center is complete, PTS offers a UPS maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive UPS maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

  • Develop an annual preventive maintenance schedule
  • Coordination and tracking of all service visits
  • Physical site inspecting
  • Review of invoices for additional services
  • Review of all service reports
  • Resolution of service issues

Included in the service plan (as applicable):

  • UPS & Batteries
  • Battery replacement
  • Power & data cable physical inspection
  • Infrared power connection scanning

Coordination & communications can be accomplished via ‘paper trail’ and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

CRAC Services

When construction of the data center is complete, PTS offers a CRAC maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive CRAC maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

  • Develop an annual preventive maintenance schedule
  • Coordination and tracking of all service visits
  • Physical site inspecting
  • Review of invoices for additional services
  • Review of all service reports
  • Resolution of service issues

Included in the service plan (as applicable):

Coordination & communications can be accomplished via ‘paper trail’ and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

To learn more about PTS’ Operations and Maintenance Services, please contact us or visit:

Computer Room Facility Maintenance

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Computer Room Facility Maintenance programs include a series of activities by PTS service, technical, and support staff. PTS personnel are trained to be efficient in their activities to provide data center facility maintenance for cleaning services, preventative maintenance, and updates or upgrades per service contracts, warranties, and recalls.

Computer room facility maintenance programs are geared towards all infrastructure support systems in the data center including, but not limited to, the following systems:

PTS has developed a computer room facility maintenance management system called the Data Center Maintenance Management Software (DCMMS) solution which was designed exclusively to support computer room maintenance activities.

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DCMMS enables maintenance management and technical personnel to proactively track asset preventive maintenance schedules, create work orders for preventive maintenance work, and track maintenance histories on all facility assets. Manufacturer recommended schedules and tasks can be loaded into the system to simplify the effort required to maintain computer room facility assets.

Regular preventive maintenance of assets is proven to extend the useful life and performance of these assets. Therefore, the DCMMS solution ultimately saves companies money on new capital purchases.

Data Center Maintenance Management Software Solution (DCMMS) visit the DCMMS home page or one of the links below.

Learn more about the PTS Data Center Maintenance Management (DCMM) Service, a complete & integrated managed solution for the operational maintenance of data center sites, from stand-alone data center facilities to tenant-space computer rooms, and their related support infrastructure.

Data Center Site Cleaning

PTS data center site cleaning service brochureData Center Site Cleaning is a vital part of any data center maintenance program to ensure peak performance within the mission critical environment. By eliminating dust and dirt buildup, system reliability and uptime is increased. In addition, cleaning extends the life of servers and other electronic devices. data-center-site-cleaningPTS Data Center Solutions provides a comprehensive data center site cleaning service geared to begin once data center construction is complete and continue through the life of the facility. PTS’ certified and trained technicians thoroughly clean above and below the raised floor paying particular attention to problem areas where dust and dirt accumulates.

Our experienced cleaning crews are well aware of the caution that must be employed in an active data center environment during regular cleanings. When coupled with the PTS Data Center Managed Maintenance (DCMM) Service and Data Center Maintenance Management System (DCMMS) solution , our Data Center Site Cleaning service provides a needed maintenance element. PTS technicians provide three data center cleaning services: Exterior Hardware Cleaning, Tops of Floor Cleaning, and Under-floor / Ceiling Plenum Cleaning. These services are usually performed at scheduled intervals, ranging from once per day to once per week to once per month. These services are also provided to prepare a new data center for IT and facility equipment deployment after construction is completed.

Description of services:

  • Encapsulation of sub floor to eliminate concrete powdering
  • Systematic vacuuming to remove dirt, dust and contaminants
  • Anti-static cleaning and machine scrubbing of high pressure laminate raised floor surfaces
  • Damp wiping of environmental equipment and counter surfaces
  • Carpet cleaning
  • Ramp and tile floor landing waxing
Data Center Project Process Data Center Consulting Data Center Design and Engineering Data Center Products Data Center Construction Data Center Commissioning Data Center Implementation Data Center Monitoring and Control Data Center Operations and Maintenance
FEATURES BENEFITS
Pre-Cleaning Walkthrough Prior to the first cleaning, management personnel perform a walkthrough to gather specific cleaning requirements. Requirements range from which floor tiles will be removed for cleaning to which electrical outlets are designated as available for use by cleaning personnel. Detailed notes and procedures are then developed for use by cleaning staff.
Trained Technicians All technicians have completed a comprehensive training program in data center cleaning, IT clean room, and IT cleaning services. For example, technicians are trained to never spray cleaning chemicals directly onto equipment and to use disposable wiping cloths treated with anti-static property chemical.
Data Center Specific Cleaning Equipment Data center cleaning supplies are chosen based upon specific criteria. All tools, equipment, supplies, and chemicals are designed and recommended for data center cleaning and data center environments. Equipment will ensure the data center will be cleaned to the International Standard ISO 14644 for class 100,000 clean spaces.
Customized Cleaning Schedules Data centers become dirty at varied rates depending upon traffic patterns, personnel types, loading / unloading of equipment, etc. PTS provides a variety of schedules customized to meet the requirements of clientele.
Customized Maintenance Plans Standard Operating Procedures (SOPs) are customized for each client including feedback from walkthroughs, specific requests made by clients, and other customer specific maintenance requirements.
Safety Procedures Safety cones, tape, and wet floor signs are used where appropriate to protect client data center personnel and cleaning staff. Lose items are secured and never left on floors.
Regular Cleaning Management Reviews Data center cleaning personnel are managed by professional data center management and operations personnel who have significant experience in data center preventive maintenance. Regular scheduled and unscheduled walkthroughs are performed to maintain quality of service. In addition, management and operations personnel make recommendations on possible improvements available to keep the data center clean, such as Dycem CleanZone Mats.

To learn more about the PTS Data Center Maintenance Management Software Solution (DCMMS) visit the DCMMS home page or one of the links below.

Management

Maintenance

Equipment

Additional DCMMS Links

Learn more about the PTS Data Center Maintenance Management (DCMM) Service, a complete & integrated managed solution for the operational maintenance of data center sites, from stand-alone data center facilities to tenant-space computer rooms, and their related support infrastructure.

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