Data Center Management Solutions

Infrastructure management relies heavily on information. This information must be complete, accurate, have audit capability, and provide an integration layer in order for any maintenance management solution to be viable. PTS can make sense of this information, and can provide complete and integrated operational maintenance management for data center facilities and the related support infrastructure.

PTS’ data center facility and support infrastructure maintenance management services have the following goals:

  • Data Center life cycleExtend the lifecycle for all support infrastructure
  • Track maintenance details
  • Prevent equipment failures
  • Improve labor productivity
  • Reduce equipment downtime
  • Optimize spare/replacement parts inventory
  • Lower the total cost of data center maintenance

To this end, PTS takes the following approach:

  • Assign an experienced, PTS-trained, facility maintenance team to the project
  • Gather all existing information relevant to site and equipment maintenance
  • Refine the current data center facility maintenance plan
  • Setup access and alerts from existing instrumentation & monitoring platforms as well as furnish and install a PTS SNMP-based monitoring and management platform
  • Recommend new monitoring instrumentation where gaps exist
  • Implement PTS’ SaaS-based Data Center Maintenance Management Software (DCMMS) tool
  • Implement 7x24x365 NOC-based monitoring service
  • Provide ongoing and predictable data center facility maintenance management with alert/alarm response and escalation
    • The actual maintenance of the equipment is typically performed by 3rd party organizations specializing in the particular equipment or system under a pre-negotiated contracts
  • Provide quarterly status reports and participate in annual, onsite, strategic management meetings to review and forecast maintenance activities

From a cost stand-point, it depends on the following factors…

  • What is the size of the facility?
  • How much infrastructure needs to be managed?
  • How complete is the current maintenance plan?
  • What is/are the current and future state of the monitoring platform(s)?
  • What are the maintenance contracts that are currently in place?
  • What level of on-site/off-site PTS management is required?

With regards to data center maintenance management, PTS President and Founder Peter Sacco has contributed Chapter 34: “Computerized Maintenance Management System in Data Centers” to Hwaiyu Geng’s The Data Center Handbook (Now available from Amazon.com)

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Data Center Infrastructure Management (DCIM) Solutions

Whether you are migrating to newer facility or IT technologies, relocating your data center, or planning for future facility improvements, Data Center Management or Data Center Infrastructure Management (DCIM) products and solutions can accurately predict asset performance levels to achieve optimum operational efficiency by providing comprehensive information and feedback regarding the state of the data center.

APC infrastruxure management software A Comprehensive Data Center Management View

Data Center Management solutions provide managers with the ability to perform a variety of tasks. As a consultancy providing a Complete View of Your Data Center: Integrating IT and Facilities, PTS is unique and comprehensive in its view of Data Center Management tools. For Data Center Management, PTS includes eleven (11) categories:

  • Asset Management Provide database tracking of IT and/or support (facility) infrastructure assets which may or may not include auto discovery and change management

  • Asset Location Management Provide automated physical location tracking of IT and/or support (facility) infrastructure assets.

  • Real-Time Monitoring Provide hardware and/or software for automated real-time data capture of temperature, humidity, power, security, leak detection, camera surveillance, etc.

  •  Energy Management Provide automated real-time data analysis of energy usage for IT and/or supporting infrastructure resulting in PUE trending.

  • nlyte-data-center-management-solution-product-architecture-fullCapacity Planning Provide real-time data analysis for space, power, and cooling capacity planning.

  • Optimization Management Provide IT performance versus available resource analysis.

  • Documentation Management Provide online document retention, management, and control.

  • Computational Fluid Dynamic (CFD) Modeling Provide dynamic airflow and temperature modeling for predictive analysis of cooling systems performance.

  • Maintenance Management Provide maintenance management including scheduling, service history, entitlement tracking, cost analysis, etc.

  • Power Connectivity Management Provide power connectivity management in device hierarchical manner.

  • Data Connectivity Management Provide data connectivity management in device hierarchical manner.

Raritan dcTrack 01Although the Holy Grail for Data Center Management or DCIM solutions is to have a fully integrated Data Center Management platform, current manufacturer solutions typically provide one or several, but not all, of the capabilities listed above. Rather, it is critical for data center operational managers to consider how to acquire, integrate, and leverage multiple manufacturer solutions across the spectrum of data center management requirements.

Robust, Integrated Platform Management

Robust, integrated platforms in the Data Center Management space typically include a base software solution with a data center visualization capability. After that, options may include automated asset locator capabilities, capacity planning, maintenance management, etc. Before a purchase is made, it is imperative to take a holistic approach to management and operational requirements. PTS helps clients make a good value judgment and deploy appropriate solutions which meet client data center management requirements.

To learn more about PTS recommended Data Center Management or DCIM Solutions, contact us or visit (in alphabetical order):

To learn more about PTS consulting services to support Data Center Management or DCIM Solutions and the approaches PTS takes to support data center management requirements, contact us or visit:

Data Center Maintenance Management Software (DCMMS) Solution

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PTS’ Data Center Maintenance Management Software solution (DCMMS) provides a complete & integrated management platform for operational maintenance of a data center and its support infrastructure.

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Our goal in the development of this software is to provide a best-in-class solution aimed specifically at providing data center managers with a tool to manage all aspects of support infrastructure maintenance within the data center. In using this tool, organizations will increase their support infrastructure asset life, track maintenance details, prevent equipment failures, predict equipment failures, improve labor productivity, reduce equipment downtime, minimize investment in inventory, and lower the total cost of data center maintenance.

DCMMS is a comprehensive application specifically designed to manage all support infrastructure assets within a data center. The solution is a web-based application which tracks all assets by type, manufacturer, age, and manages the assets against standard manufacturer-based maintenance schedules. All schedules, tasks, dates of service, problems, issues, resolutions, and other maintenance-based required items are tracked for each asset through the software system.

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DCMMS Asset Information
From the equipment list, service administrators can drill down to retrieve detailed asset information, warranty information or service histories. Clicking on an asset’s location will display a visual view of the asset within the data center. Advanced search capabilities allow service staff to find the set of assets needed for maintenance and searches can be saved for reuse later.

 

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DCMMS Service Routines
DCMMS provides pre-defined Service Routines such as those for planned/unplanned maintenance including preventative maintenance tasks for data center equipment (CRAC, PDU, UPS, etc.) with manufacturer recommended maintenance intervals, planned downtime, parts required, personnel availability, costs to service and full management reporting of issues and outcomes necessary to properly maintain the support infrastructure across all of a company’s data center facilities.

 

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(Click image to view full-size)

DCMMS Integrated Calendar
In addition, DCMMS provides an integrated calendar for easy preventative maintenance, work order management, and calendar-based scheduling. Drill down from the calendar view to a specific work order, site or date.

Finally, DCMMS is available for purchase or as a client/server application or as a PTS-hosted service solution. The cost of DCMMS is based upon the number of assets under management and is tiered to support small to large-scale data center management operations.

Optionally, on behalf of the client, PTS can maintain organization of all maintenance details through our Data Center Maintenance Management Service offering. Contact us for more information.

The DCMMS solution provides a solution previously unavailable to data center managers for effective and efficient maintenance of support infrastructure. This is the last step in the eleven-step process for proper management of a data center.

Data Center Project Process Data Center Consulting Data Center Design and Engineering Data Center Products Data Center Construction Data Center Commissioning Data Center Implementation Data Center Monitoring and Control Data Center Operations and Maintenance

FEATURES BENEFITS
Complete maintenance solution for all data center and support infrastructure Provides a first-of-its-kind maintenance management solution for data center and support infrastructure
Single repository of all maintenance activities by data center asset including both IT and facility infrastructure Cost effective solution to maintain or track IT and facility assets in the data center
Track service history for all managed assets Retain a complete service history by device
Loaded with pre-defined service tasks for data center infrastructure Easily set up and deploy a data center maintenance plan; Provides a complete & integrated solution for operational maintenance of a data center
Provides complete maintenance profiles for all major support infrastructure in the data center No need to research required maintenance cycles, parts and service needs for products, the system provides this intrinsically; significantly reduce time to establish maintenance schedules for all support infrastructure products
Create and track work orders with defined scopes-of-work Assures the workforce is on site, at the appropriate time, and with the appropriate skills and procedures to provide expert support systems maintenance
Track all device entitlements including warranty and service contracts Prevent lapses in warranty and/or on-site service coverage
Calendar view Visually organize service tasks, work orders, and maintenance resources via a calendar view
Maintain all site and device specific documentation Provides a portfolio maintenance related documentation, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more
Extensive and automated reporting to allow tracking of maintenance and costs Helps organizations increase asset life, track maintenance details, prevent equipment failures, predict equipment failures, improve labor productivity, reduce equipment downtime, minimize investment in inventory, and lower the total cost of maintenance
Available as a client/server application or a PTS-hosted solution Provides purchaser choice of capital versus expense for accounting purposes; don’t have to tie up your IT infrastructure for deployment
Ability to tie into real-time monitoring systems to provide condition-based maintenance (future release) Active maintenance of assets; seamless integration with already deployed real-time monitoring systems
Able to interface with asset management systems to load existing data into the system quickly prior to launch (Future) Easily set up and deploy system

To learn more about maintenance management solutions and services, contact us or visit:

Management

Maintenance

Equipment

Additional DCMMS Links

Learn more about the PTS Data Center Maintenance Management (DCMM) Service, a complete & integrated managed solution for the operational maintenance of data center sites, from stand-alone data center facilities to tenant-space computer rooms, and their related support infrastructure.

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Data Center Management Solutions

If you could summarize infrastructure management in one word it would be information. This information must be complete, accurate, have audit capability, and provide an integration layer.

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Can you answer the following questions?

  • How long does it take to deploy a new server?
  • Who can you contact to get the accurate status for a project?
  • For any given IT service, can you name all the servers on which it relies to properly operate?
  • Do you have the capacity (power, cooling and space) to add 10 new blade servers?

If you can’t answer the questions, it is probably because you don’t have the tools you need to provide the information you need to do your job. The following illustration shows the various infrastructure management functions, with information as the core:

Whether you are migrating to newer facility or IT technologies, relocating your data center, or planning for future facility improvements, Data Center Management or Data Center Infrastructure Management (DCIM) products and solutions can accurately predict asset performance levels to achieve optimum operational efficiency by providing comprehensive information and feedback regarding the state of the data center.

APC infrastruxure management software A Comprehensive Data Center Management View

Data Center Management solutions provide managers with the ability to perform a variety of tasks. As a consultancy providing a Complete View of Your Data Center: Integrating IT and Facilities, PTS is unique and comprehensive in its view of Data Center Management tools. For Data Center Management, PTS includes eleven (11) categories:

  • Asset Management Provide database tracking of IT and/or support (facility) infrastructure assets which may or may not include auto discovery and change management

  • Asset Location Management Provide automated physical location tracking of IT and/or support (facility) infrastructure assets.

  • Real-Time Monitoring Provide hardware and/or software for automated real-time data capture of temperature, humidity, power, security, leak detection, camera surveillance, etc.

  •  Energy Management Provide automated real-time data analysis of energy usage for IT and/or supporting infrastructure resulting in PUE trending.

  • nlyte-data-center-management-solution-product-architecture-fullCapacity Planning Provide real-time data analysis for space, power, and cooling capacity planning.

  • Optimization Management Provide IT performance versus available resource analysis.

  • Documentation Management Provide online document retention, management, and control.

  • Computational Fluid Dynamic (CFD) Modeling Provide dynamic airflow and temperature modeling for predictive analysis of cooling systems performance.

  • Maintenance Management Provide maintenance management including scheduling, service history, entitlement tracking, cost analysis, etc.

  • Power Connectivity Management Provide power connectivity management in device hierarchical manner.

  • Data Connectivity Management Provide data connectivity management in device hierarchical manner.

 

Raritan dcTrack 01Although the Holy Grail for Data Center Management or DCIM solutions is to have a fully integrated Data Center Management platform, current manufacturer solutions typically provide one or several, but not all, of the capabilities listed above. Rather, it is critical for data center operational managers to consider how to acquire, integrate, and leverage multiple manufacturer solutions across the spectrum of data center management requirements.

Robust, Integrated Platform Management

Robust, integrated platforms in the Data Center Management space typically include a base software solution with a data center visualization capability. After that, options may include automated asset locator capabilities, capacity planning, maintenance management, etc. Before a purchase is made, it is imperative to take a holistic approach to management and operational requirements. PTS helps clients make a good value judgment and deploy appropriate solutions which meet client data center management requirements.

To learn more about PTS recommended Data Center Management or DCIM Solutions, contact us or visit (in alphabetical order):

To learn more about PTS consulting services to support Data Center Management or DCIM Solutions and the approaches PTS takes to support data center management requirements, contact us or visit:

Asset Vue

Asset-Vue-logoAsset Vue, LLC is a Bristol, Pennsylvania based provider of RFID based asset management and data center management solutions. The company offers technology designed to solve the kinds of regular challenges faced by “data center people” in their daily roles and their strategic responsibilities that is not found in other tools. The passive-RFID solution represents the culmination of living and working through the daily challenges faced by data center management and leadership across the industry. The company’s executive leadership and product development staff bring vast, direct experience from the world of data center operations, where they have worked with some of the world’s most complex and most high-profile data center operations.

Asset Vue Features:

  • Data integration with virtually any application
  • Passive RFID optimized for the Data Center environment
  • Predefined, customizable manufacturers list to ensure uniform data collection
  • Granular audit tracking
  • Advanced reporting capability including a full complement of canned reports and a customer reporting engine
  • Ability to manage multiple data centers
  • Full asset collision control
  • Full access and control from iPad & Android
  • Dynamic rack elevations
  • Top down data center views
  • Customizable labels to match existing tools
  • Full IT Asset tracking via portals with e-mail, text, and ability to trigger work tickets

Asset Vue Bluetooth

Asset Vue Bluetooth

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Asset Vue Hardware

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Asset Vue Inventory

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The IT Asset Management (ITAM) Solution includes all the hardware and software required to monitor your assets not only within the data center but throughout your facilities. The Asset Vue Inventory 2.0 solution includes both fixed and handheld data capture...
Asset Vue Real Time Rack

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 Asset Vue Real Time Rack  is an RFID-based IT Asset Management solution that is compatible with existing data center racks from all manufacturers and provides an always-on, real-time solution for monitoring your data center IT asset audits. Asset Vue R...
Asset Vue Tracker

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Asset Vue Tracker 2.1 is the perfect solution for keeping your assets right where they belong, keeping track of all the Moves & Adds, and is a terrific complement to a ITAM tool, like Asset Vue Inventory or DCIM applications. The cost of missing...